One of the most useful forms of wisdom in any relationship. When someone is angry and you respond with anger too, it becomes a conflict, but a single gentle word can turn things around. It seems simple in theory, but difficult to practice. When someone gets upset, our emotions rise too. We mean to stay calm, but harsh words come out before we realize it. This wisdom requires practice. When anger starts to rise, just pause for 3 seconds. Those 3 seconds can transform harsh words into a gentle response.